Refund Policy

This policy was last updated on 17 August 2026 and applies to CaptionCreator subscriptions. It forms part of our Terms of Service.

1. The 30-day first-subscription refund

We want you to be able to try CaptionCreator without risking money on a tool that turns out not to suit you. If you cancel within 30 days of your first subscription payment, we automatically refund the portion of that payment matching the credits you have not spent. You do not need to email us; cancelling from your account page is the request.

This is available once per account, ever, and only on the first subscription that account has ever held. It does not reset if you cancel and subscribe again later.

2. How much comes back

A subscription buys credits, so a refund is measured in credits. We refund the share of your payment matching the credits still unspent at the moment you cancel:

refund = amount paid × (unused credits ÷ credits in the plan)

Credits you have already spent are not refundable. Transcription and translation are delivered the moment a file is processed, and we pay our own providers for that work whether or not you go on to cancel.

Worked examples

Figures are illustrative and exclude any taxes or non-recoverable payment-processing fees, which are refunded only where we are able to recover them.

3. Yearly plans

A yearly plan is paid once but delivers credits monthly. If you cancel within the 30-day window, we refund the unused share of the month in progress plus every later month in full, since none of those months has been delivered.

For example, on Basic Yearly at $100, having spent 100 of the first month's 300 credits, the refund is $97.22 — the unused part of month one, and months two to twelve untouched.

4. What is not refundable

• Anything after the 30-day window has passed. Cancelling still stops all future payments, and you keep the credits for the period you have paid for until it ends.
• Renewals. Every billing period after your first is non-refundable. Once a renewal has been taken, the period before it was delivered in full.
• Second and subsequent subscriptions on the same account, and any pattern of subscribing and cancelling repeatedly.
• Credits you have already spent, in whole or in part.
• Credits that have expired, whether unused within their month or otherwise lapsed.
• Accounts suspended or terminated for breaching our Terms of Service, or for fraudulent or abusive activity.
• Taxes and non-recoverable third-party payment fees, where permitted by law.
• Dissatisfaction with transcription accuracy on files that were processed and delivered. Every job is editable before export, and the free tier exists so you can judge accuracy on your own audio before paying.

5. Refunded credits are removed

When we refund the unused share of a payment, the matching credits are removed from your account at the same time. You are being paid back for them, so keeping both the money and the credits is not possible. Credits you bought previously as one-off packs are separate and are never touched by a subscription refund.

6. Abuse of this policy

We reserve the right to refuse, reduce, or reverse any refund we reasonably believe is requested in bad faith or to abuse this policy — including creating multiple accounts to claim the first-subscription refund more than once, and repeatedly subscribing, using the service, and cancelling. Where we identify such activity we may also suspend the accounts involved.

To the extent permitted by applicable law, refunds are granted under the conditions set out above. Any refund we choose to make outside this policy is a one-time courtesy and does not create an obligation to do so again, nor does it vary this policy for any future payment.

7. Cancelling, and how to get your refund

Cancel from your account page. Cancellation takes effect immediately: your plan ends, no further payments are taken, and if you qualify under section 1 the refund is issued to your original payment method automatically. Refunds normally reach your statement within 5–10 business days, depending on your bank.

If something looks wrong, email hello@captioncreator.cc from the address on your account before opening a payment dispute, and we will look into it. A chargeback raised without contacting us first costs us a fee regardless of the outcome, and we may suspend the account while it is being resolved.

8. Changes to this policy

We may update this policy from time to time. The version in effect on the date of a payment is the version that applies to that payment.